Maintenance & Support

Expert maintenance and support for your printing solution

Having the right support contract in place is as important as buying the best equipment. If you can’t service your equipment it can quickly become redundant. Our Canon expert engineers are on-hand to support with even the most complex of issue.

Flexible Support

CBC SOS is here to support your business and give you the tools to succeed. Our flexible support packages are some of the most comprehensive on the market. Our multi-tier support system enables you to get the answers you need to keep your business running.

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flexible maintainence and support canon business centre sos

Remote Diagnostics

Our remote diagnostic tools allows for our experts to identify any potential faults with your devices. This level of service means you get access to the people in the know within minutes rather than booking a costly site visit.

CBC SOS proactively manages your devices which helps us indetify errors or faults as they come in rather than waiting for them to cause a problem for employees. Our remote system sends emails to the technical support team advising them of equipment that needs to be ordered for device maintenance. This proactive approach allows us to keep ahead of each maintenance cycle.

Remote Support

Our remote support centre (RSC) is your businesses early detection system. This has been designed to make sure we can diagnose and observe your system from a far, to get you back up and running asap.

Our advanced remote technology gives technicians the power to accurately track maintenance, patch management, device reboots and monitor all systems. If our systems detects any issues alerts are sent to our team, where we wil assess the issue and toubleshoot.

In addition, the RSC and client helpdesk staff work together, which means everyone can access client-specific information and tools they need to complete the task. Our helpdesk staff are fully trained and are able to fix a wide range of issues without the need for a site visit by our engineers.

Get in contact to find out more about our remote diagnostic & support services

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What makes our maintenance and support so good

Customised Support

All our support packages are tailored to fit the demands of your business. We don’t believe in a one size fits all, so you can rest assured you get the best level of service.

Expert Support Staff

All our help desk operators are fully trained to fulfill 1st line support on Canon printing solutions. Our multi-level support structure means you get the right person to support your request.

Proactive Maintenance Cycles

Our maintenance team are able to monitor the performance of your printing solution remotely. This allows us to diagnose and fix issues before they become a problem. We maintain all devices to the highest standards.

Get in contact with us to learn more about our support and maintenance services. Our solutions experts are always happy to answer any questions you may have.

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